Refund & Cancellation Procedure

Allergy Consultations & Support Calls

Cancellations and Refunds

If you cancel your Allergy Consultation or Support Call with more than 7 days’ notice, you will be entitled to a full refund. To request a cancellation, please contact us at support@drhelenallergy.co.uk

Individual Consultations at Dr Helen Allergy

Once a consultation has taken place, it is non-refundable.

If you need to cancel or amend your appointment, please note the following:

• Appointments cancelled less than 7 days before the scheduled appointment will be charged in full and are not eligible for a refund.
• Failure to attend an appointment (a “no-show”) will result in the full fee being charged and no refund being provided.
• Requests to reschedule an appointment are subject to availability and cannot be guaranteed. Rescheduling is offered at the discretion of Dr Helen Allergy.

To request a cancellation or appointment change, please email support@drhelenallergy.co.uk

Exchanges

As our services are professional healthcare consultations, we are unable to offer exchanges.

Refund Processing

Once we receive your refund request, it will be reviewed and we will notify you of the outcome as soon as possible.

If approved, your refund will be issued to the original payment method used at the time of booking.

Please note that while we process approved refunds promptly, it may take up to 10 working days for your bank or card provider to complete the transaction and for the funds to appear in your account.

Contact Us

If you have any questions about our cancellation or refund policy, please contact us at support@drhelenallergy.co.uk or visit our Contact Us page.